Terms & Conditions

Last updated: 20 August 2026

1. Who we are

The oCRM platform, available at https://ocrm.app and its subdomains (the "Service"), is operated by:

By creating an account or using the Service you agree to these Terms & Conditions. If you do not agree, please do not use the Service.

2. The Service

oCRM is a cloud-based customer relationship management (CRM) platform for businesses. Each customer ("you", the "Customer") receives its own workspace on a dedicated subdomain, with an isolated database, including features such as client and lead management, quotes and proposals, invoicing, contracts with electronic signature, projects, support tickets, WhatsApp integration and AI-assisted content, depending on the subscribed plan.

The Service is intended for business use (B2B). You must be at least 18 years old and authorised to act on behalf of the company you register.

3. Accounts

You are responsible for the accuracy of the information provided at registration, for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us without delay of any unauthorised use. We may suspend accounts that present a security risk or breach these Terms.

4. Subscriptions, trial and billing

• Trial. New accounts may include a free trial period. No payment details are required to start a trial. At the end of the trial, continued use requires a paid plan.
• Plans and fees. Current plans and prices are published on the pricing page. Fees are charged in advance for each billing period through our payment processor (Stripe). Prices may be updated with at least 30 days' notice; changes apply from your next billing period.
• VAT. Invoices are issued by Addo Vision Solutions SRL from Romania. For business customers established in another EU member state that provide a valid EU VAT number, invoices are issued with 0% VAT under the reverse-charge mechanism (art. 196 of Directive 2006/112/EC) — VAT is accounted for by the customer. For customers established outside the EU, the supply is generally outside the scope of Romanian VAT. For customers in Romania and where otherwise required by law, applicable VAT is added to the listed prices.
• Cancellation. You may cancel at any time from your account. Cancellation takes effect at the end of the current billing period; fees already paid are non-refundable except where required by law.
• Non-payment. If a renewal payment fails, we may suspend the workspace after a reasonable grace period and, after prior notice, delete it in accordance with Section 7.

5. Your data and content

All data you and your team enter into your workspace (clients, contacts, documents, messages — "Customer Data") remains yours. We claim no ownership of Customer Data. You can export Customer Data at any time from the platform. We process personal data contained in Customer Data as a processor on your behalf, under the Data Processing terms and the Privacy Policy.

You are responsible for the lawfulness of the Customer Data you process in the Service, including obtaining any consents required for marketing communications (e.g. WhatsApp or email campaigns) under GDPR and applicable e-communication rules.

6. Acceptable use

You must not use the Service to: send spam or unsolicited communications in breach of applicable law or messaging platform policies (including WhatsApp Business policies); store or distribute unlawful, infringing or malicious content; attempt to breach the security or integrity of the platform or other tenants; resell the Service without our written consent; or use it in violation of applicable export or sanctions rules.

7. Availability, backups and termination

We aim to keep the Service available continuously, but we do not guarantee uninterrupted availability. Planned maintenance will be announced where practicable. We perform regular backups of platform data; nevertheless, you are encouraged to export important data periodically.

Upon termination of your subscription (by cancellation or for cause), your workspace and its database are deleted after a retention window of 30 days, during which you may request an export. We may terminate or suspend access for material breach of these Terms with prior notice where appropriate.

8. Intellectual property

The Service, including its software, design and trademarks (including "oCRM"), is owned by or licensed to Addo Vision Solutions SRL. You receive a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes for the duration of your subscription.

9. Third-party services

Certain features rely on third-party services (e.g. Stripe for payments, Meta/WhatsApp for messaging, OpenAI for AI assistance, Google reCAPTCHA). Their use is subject to the respective third party's terms. We are not responsible for third-party services beyond our reasonable control.

10. Liability

To the maximum extent permitted by law, the Service is provided "as is". Our total aggregate liability arising out of or in connection with the Service is limited to the fees paid by you in the 12 months preceding the event giving rise to the claim. We are not liable for indirect or consequential damages, loss of profit, loss of data caused by factors outside our reasonable control, or damages resulting from your breach of these Terms. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified in the platform or by email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

12. Governing law and disputes

These Terms are governed by Romanian law. Disputes shall be submitted to the competent courts of Bucharest, Romania, unless mandatory law provides otherwise. If you are a consumer in the EU, you may also use the European Commission's Online Dispute Resolution platform; in Romania, the consumer protection authority is ANPC.

13. Contact

Questions about these Terms: contact@ocrm.app or by post at Șos. Berceni nr. 96, Bloc A, Ap. A9.06, Floor 9, Sector 4, Bucharest, Romania.